U.S. customers may order online, by e-mail, by fax, or by telephone with a Customer Service Representative from 7:30 AM - 5:30 PM (CST). For international customers, please contact the Epicentre distributor within your country. If your country does not have an authorized distributor, contact us with your questions or to place your order.
NOTE: NIH scientists may order using the NIH BPA#: 263-000-39593. NIEHS scientists and FDA/CBER scientists (Rockville, MD) may order using their current BPA numbers; contact Epicentre or your local administrative office.
Information to Provide With Your Order
- Your name, telephone number, and e-mail address;
- Purchase order number;
- Name, telephone number, and e-mail address of the person using the product;
- Shipping address;
- Billing address; and,
- Catalog number, name, size, and quantity of each item ordered
Use MasterCard, VISA, or American Express to Order
You can order Epicentre's products using MasterCard, VISA, or American Express. Please provide the name on the card, the account number, and the expiration date.
Free Shipping for Qualified Orders
All products are shipped F.O.B. Madison, Wisconsin. Epicentre will pay the shipping charges for any order in the continental U.S.A. that totals $500 or more. If the order totals less than $500 or is shipped outside of the continental U.S.A., a shipping charge will be prepaid and added to the invoice. Shipping charges will be confirmed at the time an order is placed online or by telephone. If an order is placed by fax or by e-mail, shipping charges will be confirmed by e-mail if a return e-mail address is provided at the time an order is placed. Please inquire about costs for non-standard shipments or carriers.
Same Day Shipping and Next Day Delivery
Orders received by 4:00 p.m. CST Monday through Thursday will be shipped the same day by overnight air express, unless otherwise stated or requested. Non-perishables can be shipped Monday through Friday. To assure product integrity, perishables are not normally shipped on Friday. However, please contact Epicentre for special arrangements.
We stand behind our products. If you're not satisfied that our products are of the highest quality available, we will refund your money.
Large Quantities or Special Packaging
Epicentre understands the needs of large quantity users for the highest quality enzymes and reagents with exceptional lot-to-lot reliability and performance, delivered on time and as specified. We have years of experience in supplying cost-effective enzymes in bulk (up to billions of units) for OEM, R&D, bioprocess scaleup, and manufacturing of biopharmaceuticals, and for use as components in clinical diagnostics. Custom or contract manufacturing of non-catalog enzymes is also possible, using Epicentre's extensive staff experience and proprietary methodologies in fermentation, cloning, mutagenesis, expression, and protein purification.
Take advantage of our expertise, experience, and proven commitment to product quality and customer satisfaction. Contact our Global Sales Manager to see how we can help you.
Pricing and Terms
Prices are subject to change without notice. Please confirm current pricing at the time of your order. Payment must be in U.S. dollars. Terms are net 30 days. Thereafter, a carrying charge of 1.5% per month will be added to the unpaid balance.
Most Epicentre products are shipped on reusable frozen gel packs in the smallest polystyrene foam container possible. Polystyrene can be recycled. For more information on our packaging, please contact Epicentre.